The returned product must be unused, and packaging must remain intact and undisturbed by external forces. If you are unsure whether an item(s) you purchased is eligible, please refer to that specific item’s product description. Final sale items such as sale/clearance items and limited releases are not eligible for returns. We will only accept items within 14 days from the delivery of the product. You will enter the email address associated with your order and begin receiving instructions on starting your return. Please visit our Returns page at the bottom of our website to process a return. The ‘Order within’ statement is only valid when next-day shipping is selected as the shipping method. If you prefer your orders not to be shipped together, please reach out to our customer service team after checkout. Please note that we reserve the right to combine orders being delivered to the same delivery address when applicable. Based on the Delivery Duty Paid process for shipping, all relevant taxes and duties are automatically included in the final sales price.Ĭlick here to understand better the rules and regulations for ensuring overnight/next-day delivery. Please provide your location to review the additional costs and ensure the correct amount is being generated. International Buyers: Taxes and duty fees are calculated based on the shipping address you provided at checkout. International Expedited Shipping: 1-4 Business Days International Standard Shipping: 2-6 Business Days Shipping times vary based on location and may be changed with the third-party delivery’s discretion. A tracking ID will be sent to the email address provided at checkout as soon as your order has shipped. Please note that we are unable to refund any shipping costs.Your order will be processed within 24-48 hours and can NOT be canceled once processing is complete. If this instruction is not carried out, the cost of any customs duties may be deducted from your refund value or the item may be returned back to you at your cost. It is extremely important to declare the goods as 'returned for refund goods' on the customs declaration as Zee & Co will not be held liable for any import duties. Funds will be refunded to your original method of payment within 5-7 days. Once approved, we will send you an email to notify you of your refund. Once we have received your order at our warehouse it will be inspected to ensure it meets all our returns criteria. Please visit our international returns portal here - to arrange your return.
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For exceptions and full returns terms and conditions please click here. Please note that the refund must return back onto the original card used. Simply take your delivery note or order confirmation and the product you wish to return or exchange to a Zee & Co Branch within 14 days of receipt and inform the sales assistant you purchased the item online. You can print off a new Returns Procedure Guide here.
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If your parcel does not contain a free UK Royal Mail returns label, please contact our Customer Care team to obtain a new one. Please click here for full terms and conditions. Attach the Royal Mail returns label to the outer packaging of the parcel and drop it into an official UK Post Office. Please complete the details on the Returns Procedure Guide (which you will find enclosed with your order) and return the information with the unwanted item(s). If you would like to return your purchase (sale or non-sale) for a refund, simply return your item(s) within 14 days of receipt and enclose either a copy of your original invoice or returns procedure guide (which you will find enclosed within your order).įor exceptions and full returns terms and conditions please click here. For your ease we offer several return options. we want you to be fully satisfied every time you purchase from us and even though we inspect every item before an order is shipped, we understand that occasionally you may wish to return an item to us for a refund.
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